At ApexGear, we value your satisfaction and want to make sure that you have a hassle-free experience with your purchases. We have established the following Return/Cancellation/Refund Policy to provide clarity on the process for returns, cancellations, and refunds.
Returns and Refunds
If for any reason you are not completely satisfied with your camping gear purchase from ApexGear, you may return the item(s) within 14 days of the purchase date, provided that the item(s) is unused, in its original condition, and with all original packaging and tags intact.
To initiate a return, please follow these steps:
1. Contact our Customer Support Team:
Email: support@apexgearcamp.com
Please provide your order number, the item(s) you wish to return, and the reason for the return.
2. Obtain a Return Authorization (RA) Number:
Our Customer Support Team will provide you with a Return Authorization (RA) number and instructions on how to return the item(s) to us.
3. Return the Item(s):
Securely pack the item(s) you wish to return, including all original accessories, manuals, and packaging materials. Attach the provided RA number to the outside of the package. You are responsible for the return shipping costs, and we recommend using a trackable shipping method for your comfort.
Once we receive the returned item(s), our team will inspect them to ensure they meet the criteria mentioned above. Upon a successful inspection, we will process your refund. Please note that refunds will be issued in the original payment method used for the purchase. Lastly, depending on your financial institution, it may take several business days for the refund to reflect in your account.
Chargeback
In the event of a chargeback initiated by the customer without valid reasons, ApexGear reserves the right to take appropriate legal action to recover the funds and any associated costs incurred.
Cancellations
If you wish to cancel your order, please contact our Customer Support Team as soon as possible. We will make every effort to accommodate your cancellation request provided that the order has not been shipped yet. However, if the order has already been shipped, the return process outlined above will apply.
Exceptions
Please note that certain items, such as perishable items and items marked as non-returnable, may not be eligible for return or refund. Additionally, any item(s) that show signs of use, damage, or missing parts may be subject to a partial refund or an absolute rejection of the return.
Defective or Damaged Items
In the rare event that you receive a defective or damaged item, immediately contact our Customer Support Team. We will guide you through the return process and guarantee that you will receive a replacement or a full refund, depending on the availability of the product and your preference.
Customer Support
If you have any questions or need further assistance regarding returns, cancellations, or refunds, please do not hesitate to contact our Customer Support Team. We are here to help and provide the best possible service to our valued customers.
ApexGear reserves the right to modify or update this Return/Cancellation/Refund Policy at any time. Please refer to our website for the most current version of the policy.