ApexGear is an online retailer specializing in adventure and camping equipment. By using our website or making a purchase, you agree to be bound by these Terms and Conditions.
Definition of Terms
“Chargeback” refers to the process of reversing a payment, initiated by a customer who requests a refund from their bank or the reversal of a charge to reclaim the funds.
“Delivery” refers to the act of dispatching the purchased product to the customer.
“E-wallet” refers to a digital payment method that empowers customers to conduct transactions online. E-wallets or digital wallets also offer the convenience of storing customers’ financial information.
“Governing Law” refers to the legal framework that shall govern the agreement between the company and the customer. This complies with the laws of the country where the contract will be executed.
“Intellectual Property” refers to all assets owned by ApexGear, encompassing written and visual content.
“Marketing” refers to the strategic initiatives and operational activities performed within an online marketplace to promote and facilitate the sale of products or services.
“Minor” refers to individuals who have not reached the legally defined age of majority. Abiding by COPPA law, children aged 13 and below are considered minors, and thus we are prohibited from gathering their personal information. For individuals aged 14 to 17, parental consent is required to purchase on our website.
“Shipping Carriers” refers to individuals or entities responsible for the transportation of purchases/orders from the shipper to the customer.
“Terms” refers to the terms of service that form a contractual agreement between the website owner and its users.
“Third-Party Platforms” refers to a company that facilitates the payment process, as a result, enabling the business to accept payments from customers.
“Third-Party Service Providers” refers to external entities employed by an e-commerce business to deliver supplementary services, enabling the retailer to outsource non-core tasks.
“Refund” refers to the process by which a customer receives monetary reimbursement for a previously purchased product or service.
“Return” refers to the procedure through which a customer returns a purchased item to the seller for varied reasons including damaged products, change of preference, and others.
“We/Company” refers to ApexGear, an online retailer specializing in adventure and camping equipment.
“You” refers to customers or users of the websites. This includes anyone who visits the website or makes a purchase.
Product Information
ApexGear strives to provide accurate and up-to-date information about its products, but errors or omissions may occur. We reserve the right to correct any errors and modify any content without notice.
The product images displayed on ApexGear’s website are for illustrative purposes only. The actual products may vary slightly in appearance, color, or packaging.
Any advice or recommendations regarding the use, maintenance, or care of ApexGear’s products are provided for informational purposes only. You are solely responsible for the safe and legal use of the products per all applicable laws, rules, and regulations.
Pricing and Payment
Despite our best efforts, there may occasionally be errors with the platform’s information, descriptions, and pricing. We reserve the right to cancel your purchase before delivery if there is a price mismatch on a product you have ordered. Rest assured that if such a circumstance occurs, we will swiftly email you to let you know. If you have already paid for your item, our Return/Cancellation/Refund policy guarantees a complete recovery.
- The platform will display a breakdown of costs before you confirm your purchase, including any relevant value-added tax (VAT) and delivery costs. Please be aware that, unless otherwise stated, the platform only accepts payments in Philippine Pesos.
- It’s crucial to understand that even after we’ve confirmed your order, we’re under no obligation to fill it if the platform’s price is incorrect.
- It is essential that you have the right authorization to use a payment card when required. The card or account in question must have enough money in it to make payments to us possible. Please be advised that we won’t ship anything until the payment has cleared. Our chosen payment service provider processes credit card payments. Following a credit check, we reserve the right to decline specific payment options while also suggesting substitutes. Payment processing is handled by reputable and trustworthy third-party platforms. ApexGear does not store your payment information nor have access to it.
- After payment authorization, you confirm that the card is yours and that you have the money or credit necessary to pay for the item’s price by clicking the “Checkout” button. Before sending the product, we could check the details you provided for payment.
By placing an order on ApexGear’s website, you represent that you are legally authorized to make the purchase and that all information provided is accurate and complete. All orders are subject to availability and approval. ApexGear reserves the right to refuse or cancel any order at its sole discretion.
Handling and Delivery
ApexGear strives to expedite order processing and shipment. However, delivery times may vary based on the product’s availability, your location, and the shipping method you select. The provided estimated delivery timeframes are only estimates and are not guaranteed.
ApexGear is not liable for any delays caused by external shipping carriers or unforeseeable circumstances beyond its control.
You are responsible for providing complete and accurate shipping details. ApexGear disclaims all responsibility for any losses, damages, or additional expenses incurred as a result of incorrect or insufficient address information.
Refunds and Returns
ApexGear provides a 14-day return window for eligible items. Please refer to ApexGear’s Return/Cancellation/Refund Policy for information on the return procedure, eligibility requirements, and any applicable fees or restrictions.
To initiate a return, kindly contact ApexGear’s customer service department. Include your order information, the reason for the return, and any supporting images or documentation.
Any applicable refunds will be applied to the original payment method used for the purchase within a reasonable time limit after ApexGear receives and inspects the returned item(s).
Mistaken Orders and Order Refusal
If you realize you have made an error with your order after finalizing the checkout process, please contact us immediately. We will make every effort to fulfill your request.
We reserve the right, at any time, to delete or change any content or products that are listed on our platform. Although we make every effort to fulfill orders, there may be a few rare occasions (such as product shortages or pricing problems) in which we reserve the right to refuse to process an order even after sending you an order acknowledgment.
You can be sure that we will quickly repay your payment if we decide it is necessary to cancel your order. We hereby state that we will not be obligated to you or any other person if we remove any product from our website, whether or not the product has been sold. We also reserve the right to refuse to process or accept an order and to change or remove any materials or contents that are already on our platform without incurring any liability.
Contract Formation
Neither the Terms and Conditions nor the data presented on the website should be interpreted as offers to buy. It is significant to remember that until the items have been delivered to your specified address, there is no legal agreement between us. Please follow the instructions for starting an online purchase as outlined on the platform. A confirmation of your order will then be forwarded to you. It is important to note that receiving an order acknowledgment does not imply that we have accepted your order.
When your order is shipped to the address you specified for delivery, we accept it and send you an email to let you know. A contract will only relate to those products we deliver to you. Please be aware that your order can arrive in several packages at various times.
Intellectual Property
All content, including but not limited to text, images, graphics, logos, and trademarks on ApexGear’s website, are protected by intellectual property laws and are the property of ApexGear or their respective owners. You agree not to use, reproduce, modify, distribute, or display any content without prior written permission from the rightful owner.
Limitation of Liability
ApexGear is not liable for any direct, indirect, incidental, consequential, or punitive damages arising out of or in connection with the use of ApexGear’s website or the purchase and use of ApexGears products.
ApexGear makes no warranties or representations, express or implied, regarding the quality, merchantability, or fitness for a particular purpose of the products sold on its website.
Governing Law and Jurisdiction
These Terms and Conditions shall be governed by and construed per the laws of the Republic of the Philippines. Any disputes arising out of these Terms or your use of ApexGear’s website shall be subject to the exclusive jurisdiction of the courts located in the Republic of the Philippines.
Amendments
ApexGear reserves the right to modify, amend, or update these Terms at any time without prior notice. Any changes will be effective immediately upon posting on ApexGear’s website. It is your responsibility to periodically review the Terms for any changes.
Contact Us
By using ApexGear’s website and purchasing its products, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. If you have any questions or concerns, please contact ApexGear’s customer support team for assistance.